Customer Development, Sales & Telemarketing Service
Relate Communications offer a service that provides trained people to work on behalf of your company to make contact with current and potential customers in New Zealand. We also telemarket in the Australian market place doing business to business calling as well.
We will talk to you about whatever you may require and can offer years of hands on knowledge and experience.
We also have the ability to supply databases for a campaign that you may want to initiate either in New Zealand or Australia and welcome inquiries on this as well. We are well versed at this operation.
Telemarketing works in many different situations and the easiest way to find out how and what you are looking at would work is to make contact and talk to us about our services. We are contracted to your company so can offer a flexible service with hours to suit your needs.
Listed below are some questions that we are often asked:
Why telemarketing ?
Our telemarketers are specifically trained to engage with people in a way that takes care of their needs at the same time as looking for the opportunity to promote and sell your products and services. It is all about knowing how to create the need.
We are also known as a virtual personal assistant (VPA) looking for the opportunity to grow the relationship with your existing clients and potential new clients.
How does it work?
At first we offer a free consultation to ascertain what your actual requirements are and during this meeting we formulate a plan to achieve your goals. We clearly set out what we can do, when we can do it and what you can expect from us. Each client is assigned a lead telemarketer who will not only do the calling but will be your first point of contact and they will also be in regular contact with you. We believe that the personal touch with our clients builds great relationships which flow onto building great relationships with your clients.
What are the minimum hours I can contract Relate Communications?
Everything is discussed with the client and a plan can be implemented depending on your needs. We currently have regular clients that contract us for as little as 5 hours per fortnight, to clients that have one, two, three ... telemarketers working to fulfil on their requirements.
We do however believe that 1 or 2 hours here and there generally does not work and that a continuity of telemarketing will create a positive result. This is especially true with a new campaign and we would suggest that a minimum of 20 hours spread over two or three weeks would be the minimum required to achieve a representation of results.
Where are you and your team based?
Our business is based in the Bay of Plenty but we have telemarketers based in a wide range of areas within New Zealand. We have a VOIP based phone system that allows us to organise regional phone numbers to suit the geographical areas we phone. The system is a cloud based PABX application that gives us great flexibility to manage all of our calling needs both New Zealand and Australia wide.