Customer satisfaction surveys are about gathering feedback from people who have used your services about their experience in using your business. These surveys may focus on customer service, likes/ dislikes, improvements, or products and overall satisfaction in outcomes.
Customer satisfaction surveys can include an automated function e.g., follows every purchase, or it can be designed as a one-off be-spoke survey to your client base. These surveys are normally quick to fill out so that the customer time to participate is no longer than 3 minutes.
Costings for this service will vary dependant on the type of survey you wish to undertake, the number of questions included, and whether you would like analysis and reporting as part of the overall package.