Relate Communications has for many years believed in the value of talking to people and we know this can open doors for many businesses. This continues to be true to this very day, as a phone call offers that "Personal" touch that other mediums cannot emulate. People still like talking to people! Most of our work is in the B2B area, and we pride ourselves on being part of your company and certainly not treating our clients as a number and definitely not treating your clients as this. We often describe ourselves as the hidden part of your company as when we contact them, we are you, not an outsourced entity.
As our motto says "Communication that will have YOU be the difference"
We believe that all businesses need to have a mix of current and new clients to grow. A big part of our service is creating this flow of new customers and creating those contacts will flow into new business. As part of our service will can discuss with you how to formulate who is your target market/customers and with this knowledge create a plan to show case your targeted services.
Another part of our services entails us contacting your existing base of customers. As a business once we have a customer we can think that they will return without any input from us. Yes that works for some customers but we see time and time again that unless you remind your customers of your business they will buy from whomever is at the forefront of their thoughts. That personal touch of a phone call is all that it takes and it tells your customer that they are important to you. These calls can stimulate sales and we are always amazed at the results from a friendly reminder phone call.
As part of our philosophy, when you contract Relate Communications you will have access to the telemarketer who will undertake your contract, so you know who is making the calls. When we have multiple people working your contract then a team leader is appointed and you will in the main deal with them. This is at all times with the involvement of Denise and/or senior people in the company. As you work with us you will see that our systems are open and transparent to all involved and are monitored closely.
Listed below are situations where you might use our Lead Generation services:
- Your company has a database of customers that you are already dealing with. They in general make contact with you but you would like to contact them on a regular basis to build relationships and create new business.
One piece of knowledge we pass on to clients is that having an up to date database and contacting these clients regulary will have them think of your company first. It also makes it more likely that sales will increase through regular contact. Research has shown that it is much easier to sell to a current client as they know you and your company and there is a relationship already existing.
- New Product or Service Launch.
- To implement a marketing strategy and cold call to grow your customer base.
Cold calling is at the front of our business services. A voice on the phone leads to putting your company at the forefront of a companies thoughts and is a start to building a business relationship.
- Let us implement a mail out campaign and initiate a follow up call to measure the response and set up new business.
We find people like the contact they get speaking to an actual person and this adds again to relationship building. So much can be lost in the written word.
- You have appointments to be made and you do not have the time to do so.
We believe that your time is important and that you should do what you are good at. When it comes to sales, get your sales people out there making sales, not making appointments.
- You are finding that you are spending more time on the phones rather than spending the time in your specialized field.
If this is something you are finding, we are trained to be on the phones, creating leads, speaking to people. Yes we can help to free you from this.